Just the FAQ's

  • My username and password do not seem to work. How do I know I am using the correct ones?
    The username and password that you enter into the software MUST BE the username and password that you receive when you download the accelerator software. This is NOT neccesarily the username and password provided by Redbird for dial up and email.

  • What system requirements are necessary to use SlipStream Web Accelerator?
    The minimum recommended system requirements for the SlipStream Web Accelerator are a 500MHz machine with 64MB of RAM and at least 5 MB of hard-disk space.

  • Does SlipStream Web Accelerator speed-up email?

  • I downloaded the SlipStream Web Accelerator installer but now I can't find it on my computer. Where is it?
    Use the Windows Find tool located in the Start Menu to search for the file "SlipStreamSetup.exe" (without quotes) If you still can't find it, download it again and make sure that you save the file to your Desktop.

  • I'm having difficulty installing the SlipStream Web Accelerator. Where can I get additional assistance?
    Please read the FAQ list here or send email to help@redbird.net and we will respond to your questions within 48 hours.

  • How do I start the SlipStream Web Accelerator?
    The SlipStream Web Accelerator is launched automatically every time windows starts. You do not have to launch it manually. A SlipStream Web Accelerator icon appears in the Windows system tray to show that it is operating in the background.

  • How do I change the image quality setting for all images?
    Right-click on the SlipStream Web Accelerator taskbar icon and select "Settings". Select the "Image Quality" tab. Adjust the slider bar to the desired image quality setting. Press OK to save the changes

  • Can I use my SlipStream Web Accelerator with Netscape Navigator?

  • Can I use my SlipStream Web Accelerator with other browsers such as Opera or Mozilla?
    Yes. SlipStream Web Accelerator works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "localhost" and the port number to be "5500" (without quotes). Consult your browser's documentation for information on how this can be done.

  • Does SlipStream work with AOL?
    Not if you use the AOL version 8 or higher browser. If you minimize the AOL browser and start up IE, you will see an improvement in your speed.

  • Does SlipStream Web Accelerator speed-up my secure (HTTPS) transactions such as my web-banking?
    The SlipStream Web Accelerator does not accelerate secure transactions. Secure websites will continue to work by bypassing the acceleration component.

  • What platforms can SlipStream Web Accelerator be installed on?
    SlipStream Web Accelerator can be installed on any of the following operating systems: Windows 95b w/ Winsock2 Windows 98 Windows 98SE Windows Millennium Edition (Windows ME) Windows NT 4.0 Windows 2000 Windows XP SlipStream Web Accelerator works best with Internet Explorer 4.0 and Netscape 4.0 or any later version of either browser (Internet Explorer 5.0 is recommended). Newer versions of Microsoft Internet Explorer are available for free through Microsoft. Note for Windows 95 users: Currently, Microsoft does not permit Windows 95 users to install Internet Explorer 6 or greater, however Internet Explorer 5.5 is available  

  • Nothing happens when I click the link in the email to download the software what do I do?
    Your email program may not be allowing you to open up the browser window.  Right click on the link in the email and select copy shortcut then open your internet explorer windows and paste it into the location bar.